Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.|
|What is your return policy?|
|Please see our Terms & Conditions for complete details regarding our return policy.|
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.|
|Terms and Conditions|
|PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Midwest Laser Specialists, Inc.. The collective work includes works that are licensed to Midwest Laser Specialists, Inc.. Copyright 2003, Midwest Laser Specialists, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Midwest Laser Specialists, Inc. or purchasing Midwest Laser Specialists, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Midwest Laser Specialists, Inc. or to purchase Midwest Laser Specialists, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Midwest Laser Specialists, Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Midwest Laser Specialists, Inc. used in the site are trademarks or registered trademarks of Midwest Laser Specialists, Inc.
Failure to provide accurate information on freight shipments may result in additional charges. If any special requirements are needed for such deliveries you must notify us prior to the shipment. Any fees that arise as a result of inaccurate data will be your responsibility.
Shipping charges are non refundable in any circumstances. Any orders that are refused upon delivery are sent back to our location by the carrier. The shipping charge for the return shipping of the item(s) will be deducted from your refund. We suggest that you contact our customer service department for further information.
International shipping charges do not include any border fees, customs fees, or any other fees that may result from your order. The charges paid to us are for the shipping of the unit ONLY. Please contact UPS or your customs office for more information on these possible charges.
At EliteOfficeMachines.com we take pride in the way that we prepare our shipments. If there is any damage to your shipment please contact us immediately. Please hold on to all of the original packaging and we will handle the claim with the carrier. Once the damaged item is picked up by the carrier we will ship your replacement as long as additional units are still in stock. We are responsible for the delivery of the item to the address on your order only. Any packages that our forwarded or shipped from the delivery address on your order must have a damage exemption with our carrier prior to being forwarded or shipped again to be eligible for a damage claim
Once an order is placed it may be cancelled up until the time of shipping. Once an order has shipped you may no longer cancel the order and will need to follow our return procedures. You may view the status of your order under the "My Account" section located at the top of our homepage.
Machines marked as "Refurbished" come with a 6 month depot warranty. Any warrantied machines must go through trouble shooting with one of our technicians. These warranties cover everything including both parts and labor. These warranties are covered for the full time period or 30,000 pages, whichever comes first. Customer is responsible for the shipping of the unit back to our location for all warranties and EliteOfficeMachines.com will cover the shipping of the unit back to you.
The return period on all items is 14 days except for factory sealed or new open box machines. Please find additional information on factory sealed returns below.
Items returned may be subject to a 20% restocking fee or the amount equal to the cost of shipping to your location (if free shipping was selected) at our discretion. Items that are sold as factory sealed or new open box are subject to a 14 day return period and my not be eligible for return unless otherwise noted by EliteOfficeMachines.com.Unfortunately once a factory sealed item is opened, it can no longer be returned. These items if returned may be subject to as much as a 30% restocking fee. If problems are occurring with a new, new open box, or factory refurbished machine please contact our company immediately. Any service that may be provided by an outside source will void our warranty. Please check with a representative for more information on items which this may apply to.
New/New Open Box/Factory Refurbished machines that are found to be defective out of the box will be diagnosed by a www.EliteOfficeMachines.com technician over the phone. If the problem cannot be corrected the machine will be repaired at our location. Customer would need to ship the machine back to our location for this repair.
Some units purchased through our website come with free upgrades. This may include toner, memory, etc. These items which are shipped with your purchase are guaranteed in working condition. This warranty is separate from that of the warranty included on the originally purchased item. If there is a problem with one of these included items you will need to ship that item back for replacement. The warranty on this item does not transfer to the originally purchased item and you should check above for that items return policy. If the unit(s) these upgrades were included with is/are retruned, you may be responsible for the cost of the upgrade. If a toner cartridge is included with the unit(s) and is opened before the return of the unit(s), the customer is responsible for the cost of that toner cartridge(s).
Any items shipped back to our facility without proper authorization may be refused upon arrival. These items may be subject to a 35% restocking fee. This includes all merchandise, including defective equipment. This can be easily avoided by following our simple returns process. Please contact one of our customer service representatives for more information.
All shipments should be inspected within the first 14 days of purchase. Any "mis shipped" merchandise must be claimed within that period. If any items are damaged in shipping we do require that you contact www.EliteOfficeMachines.com within 14 days. You are required to hold on to the packaging material for our carrier to inspect.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Midwest Laser Specialists, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Midwest Laser Specialists, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Midwest Laser Specialists, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Midwest Laser Specialists, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Midwest Laser Specialists, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Midwest Laser Specialists, Inc. product is mistakenly listed at an incorrect price, Midwest Laser Specialists, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Midwest Laser Specialists, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Midwest Laser Specialists, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Midwest Laser Specialists, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Midwest Laser Specialists, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Midwest Laser Specialists, Inc..
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Midwest Laser Specialists, Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Midwest Laser Specialists, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Midwest Laser Specialists, Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Midwest Laser Specialists, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Midwest Laser Specialists, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Midwest Laser Specialists, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Midwest Laser Specialists, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Midwest Laser Specialists, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Midwest Laser Specialists, Inc. in its sole discretion.
You agree to indemnify, defend, and hold harmless Midwest Laser Specialists, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Midwest Laser Specialists, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Midwest Laser Specialists, Inc., Midwest Laser Specialists, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Midwest Laser Specialists, Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Midwest Laser Specialists, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).