On Site Printer Repair and Maintenance
We were founded in 1990, and have grown to be one of the largest independent service and supply companies in the Midwest. Providing service and supplies for Hewlett Packard, Konica-Minolta, Lexmark, Xerox and other leading manufacturer's office technologies.
We currently serve almost all of northern Illinois, southern Wisconsin, and northwestern Indiana. In addition, we have built effective network of service providers throughout the country. This allows us to offer to our corporate accounts, a single source for repair and maintenance, nationwide. We can help control the quality of service provided, as well as costs, and maintain a service database of all of your companies desktop equipment, coast to coast.
Our technicians are trained and certified by the manufacturers in many of the most popular monochrome and color laser models. We travel in thoroughly stocked vans, which allow for a high 96% rate of same day, next day service call completion. We routinely receive the highest customer satisfaction ratings from the manufacturers, with our current rating in Hewlett Packard’s Customer Satisfaction survey at 100%. This is truly a testament to our commitment to quality.
We offer not only service contracts but also preventative maintenance promotional offers, all of which that feature our own15 Step Maintenance Process.
Send In/Drop Off Repair Service
Whether you are located outside our service area, or prefer the cost savings of a “send in service”, we offer fast, high quality, printer repair service.
Midwest Laser Specialists now offers a Drop Off Repair Service as well! Schedule your service online then bring your printer to our store for the same fast, high quality printer repair service.
Our trained and certified technicians, will provided a quick 1 to 2 business day turn around on your desktop laser printers. Simply pack it up and ship via your preferred carrier, and we will diagnose your printer's problem and contact you with permission to proceed with the repair. The repair is made for a flat $39.99, regardless, of the complexity of the repair, plus parts, if required and authorized by you.
This service gives the small home based business a cost effective alternative to more expensive on-site service. The large corporate account with multiple locations benefits from this program too, as we become their nationwide repair center. We can maintain your surplus printer inventory, or repair inventory, having replacement printers in our warehouse staged and ready to ship to your branch offices in the event that their equipment goes down. The branch office receives their replacement printer, and simply forwards their defective unit off to us for repair and re-inventory.
Our service department stands ready to provide you with a cost effective repair on a single printer, or to custom tailor a maintenance program to fit your company's needs.
Sending in your printer for repair?? Please remember…………………
- Pack your printer in a heavy-duty carton. Be sure to add abundant packing material to protect
your printer during shipment.
- Ship via the carrier of your choice. We suggest United Parcel Service. Don’t forget to insure
your printer for full replacement value.
- The customer is responsible for shipping costs, to and from our facility.
- In the case that a printer is diagnosed, but the owner chooses not to proceed with the repair
the customer understands that they will be charged a $25.00 diagnostic fee, plus return
shipping costs. The diagnostic fee will be waived if the customer elects to purchase a
replacement printer from Midwest Laser Specialists, Inc.